Posts Tagged ‘best movers’

Moving Scams: From New York City to Hell

Monday, November 26th, 2012

Nothing gets our blood boiling like moving scams.  Not only are they some of the nastiest bits of theft around, but they give a bad name to the whole industry so that legitimate moving companies like us have to fight for respect.  It doesn’t matter if you’ve been voted the best movers in DC 200 times, people still won’t trust you because of moving scams like these.

Here’s a particularly bad story we heard recently from a friend of a friend, father of 3 little girls about his family’s horrible long distance move from New York to Seattle (or, as we call it: From New York City to Hell…):

 

The move was far and expensive, so they decided to use one of the cheap interstate moving companies you can find online.  The movers showed up one day, packed up the whole house into boxes, loaded them into a huge truck and set off.  The family meanwhile piled into their own car, hoping to turn the move into a family cross-country road trip, and to arrive after their stuff had already made it.

The road trip went great – but when the family made it to Seattle, their house was empty, none of their boxes had been delivered.  There was no sign of their stuff.  It’s everyone’s worst moving scam nightmare.  They had voluntarily given all their possessions to a band of criminals…  The parents started making phone calls – to the company, to the police, to anyone who would listen.  They started feeling stupid and angry too, blaming themselves for having been robbed of every single furnishing, article of clothing, dish and heirloom they owned.

They went out and bought some new clothes and dishes to get through the next few days – and then one day, with no warning whatsoever from the moving company, the truck showed up!  The movers ignored all their complaints about being late and proceeded to insist that unloading the truck wasn’t part of the contract, and that they would only do it if they were paid more, in cash, right now – a classic moving scam.

Needless to say the parents were furious.  They got into a screaming fight with the movers in the middle of their new front lawn (a great way to meet your new neighbors, right?), and only when they threatened to call the cops that instant did the movers agree to get to work.

They unloaded the truck, and a few hours later our friend signed the receipt and the movers headed out.

Nightmare over, right?  Wrong.  That was when the family realized about half their stuff was missing – and that about half the moving boxes in their house weren’t their boxes at all, they were filled with the possessions, memories, and lives of some other family!

 

These cheap interstate moving companies just take all your possessions to one warehouse and drop it off, and then another team of movers loads up another truck with whatever boxes they can find and takes that off to the final destination.  Trucks can load and unload several times in a cross country trip, no one person follows your move. No one watches over them, there is no quality control, no guarantee of anything.

So what’s the moral of the story?  If there’s a moving tip here, it’s that moving scams are everywhere.  If an estimate you get from a moving company online looks too good to be true, it probably is.  Stick with companies with positive reviews and a lot of them, and that have maybe even won awards (wink, wink).  Also, call references, ask around – don’t take chances with your stuff!

Bookstore Mover Beau meets Obama at Kramerbooks

Saturday, December 10th, 2011

President Obama made a visit to a local Washington DC book store last week, Kramerbooks (no Capitol Hill Books, but good), and one of our movers, Beau, got to meet him. See video here. Beau handled the meeting with the grace we would expect out of such a fine lad; with just a little nervous awkwardness mixed in.

beau meeting obama

Bookstore Movers written up in The Washington Post Magazine!

Friday, June 3rd, 2011

“I started working at a used bookstore and fell in love with the place — it’s a temple, a sanctuary. The name Bookstore Movers is because [I’m] saving up to buy Capitol Hill Books when the owner retires. But working at a bookstore isn’t always as intellectually engaging as you might hope. You cannot be world-weary and having an existential crisis when you are carrying 100 boxes. I’ve never known someone to do a full 10-hour day of moving and be depressed. You have a very clear, tangible sense of what you’ve accomplished. You took one apartment full of stuff and emptied it. And then you filled a new one and helped people start a new chapter in their life.”

“We are right there in the epicenter of an already stressful situation. You’re there at the beginning of a new job or a breakup of a marriage or when someone is moving in with their partner. You see the kids in a divorce upset because they’ll never see the dog again. There are no right words there — you just try to be a comforting presence. You have to be the one thing going according to plan.”

 

Full piece here.

Featured in Local DC Paper, Roll Call

Friday, February 11th, 2011

We’ve pasted the article here because Roll Call is a subscription site. Hopefully we won’t get in trouble for this…

 

A Literary Crew to Lug Your Life Treasures

 

 

 

 

 

 

 

 

 

 

In the realm of Craigslist ads for moving companies, the word  “erudite” sticks out like a leather-bound volume of Camus on a Walmart shelf. As does “bibliophilic.”

Many movers’ online advertisements boast of their brawn and speed (frequently employing poor grammar and an excess of exclamation points!!!!), but Bookstore Movers, based on Capitol Hill, sells a more literary brand.

Its owner, Matt Wixon, is a part-time employee of Capitol Hill Books, the creaky row-house shop near Eastern Market known for its floor-to-ceiling towers of secondhand tomes. Wixon hopes to someday buy the store from its current owner when he retires, and he started the moving company, with help from fellow bookstore employees Aaron Beckwith and Kyle Burk, as a way to raise the funds he’ll need.

Wixon is a former philosophy and English major whose shaved head and goatee give him the look of a nightclub bouncer. Still, on a recent morning, he has a bit of down time in between moving jobs, and he seems perfectly at home among the bookstore’s sagging shelves. As he scales the store’s narrow stairs — lined, of course, with teetering stacks — he has to shift his broad shoulders sideways to avoid knocking down a paperback or two.

The moving company is a means to an end, and the goal is to preserve Capitol Hill Books, a quirky outpost in a world dominated by iPads and Amazon.com.

“You’re really engaged in a labor of love,” Wixon says. “You feel like you’re battling forces of inevitability.”

Jim Toole, the bookstore’s current owner, approached his young employees several years ago with the idea that they might take over the store someday.

“I’m not going to live forever, and I thought maybe they will bring some verve and new ideas,” says Toole. He declines to give his age but admits, “I’m just a stale old fart.”

Toole, a former Navy officer, is one of Capitol Hill’s characters, known for a gruff demeanor and ultra-dry humor that serves as a kind of litmus test: Either you get it and you become a loyal customer, or you don’t. Toole, who bought the bookstore in 1994, has taught his potential successors the essentials of running the bookstore, which he says mostly comes down to finding more books. Most other kinds of stores sell products that can be ordered wholesale. A used-bookstore owner, though, must constantly shuck and jive to stock his shelves, scouring estate sales, auctions and charity book sales.

Wixon doesn’t know just how much money he’ll need to raise. He might just buy the store’s stock and the name, or he might try a trickier feat in Washington’s hot real-estate market and purchase the building from Toole. He’s also unsure when he’ll need the money. Toole isn’t ready to give up the used-book game just yet, Wixon says.

But Toole himself has a contradictory story. He says he’s ready to retire once Wixon can slap a big enough check on the table. But then his eyes twinkle. Was that one of his inscrutable jokes?

Wixon is pondering changes he might make to the store, possibly keeping later hours and opening a cafe in the back. Its eccentricity, though, will remain.

“I don’t want to change it too much,” he says. “I like the way it is — a suspended tidal wave of books that, at any moment, might engulf you.”

After graduating in 2000 from the College of William and Mary and kicking around for a few years doing social work, Wixon, an Arlington, Va., native, came back to Washington and found a job at Capitol Hill Books. He started picking up manual labor jobs on then-nascent Craigslist, and he eventually placed his own ads.

Now, he owns two trucks and plans to buy a third next month.

The story of a scrappy gang of overeducated guys with the dream of owning an indie used bookstore is a marketing gold mine. Imagine the characters in “High Fidelity” on an underdog mission a la the “Bad News Bears.”

Bookstore Movers’ Craigslist ads play up the pathos: “Employees of a local independent used bookstore on Capitol Hill do moves to save up to purchase it upon the owner’s retirement,” they read.

The pitch often attracts clients with big book collections; they are Hill staffers and labor activists, Republican National Committee employees and teachers.

“They’re just people who love books and like the idea of being moved by people who love books,” Wixon says.

The company’s six employees are all connected to the bookstore in some way. Either like Wixon, Beckwith and Burk, they have worked at the shop, or they know employees.

“One guy is the younger brother of a girl who works at the front desk, and another is the ex-boyfriend of another girl who works there,” he says.

Only one employee came from outside the Capitol Hill Books orbit: When the Washington City Paper named the company D.C.’s “Best Mover,” the mention prompted a call from a kindred spirit seeking work — a philosophy graduate student from Georgetown University.

Still, Wixon allows that a college degree — and the “erudition” they boast of in their ads — has limited practical benefits during a move.

“It might help us to have more interesting conversations with each other in the truck,” he says.

Named Best Movers in Washington DC of 2011 also!

Saturday, February 5th, 2011

We were named Best D.C. Movers of 2011 by the D.C. City Paper, which makes two years in a row. It’s nice to have your hard work recognized. This year was by a popular vote (last year by editorial). The people of DC have spoken! And have stated that the “Best Empanada Innovator” is Panas Gourmet Empanadas. We hope to win that recognition next year, but for now will have to settle on being named the Best Movers of Washington DC. Thanks everyone!

Named Best Movers in Washington DC of 2010

Saturday, March 27th, 2010

Bookstore Movers

Matt Wixon started taking moving jobs as a way to supplement his income from working at Capitol Hill Books. “I found I kind of enjoyed the clarity you get with physical labor,” he says. Eventually the project grew as other employees of the bookstore joined Wixon in his enterprise. Last year Wixon made things official, purchasing his own truck and forming an LLC. All of the movers share some sort of connection to the bookstore, and many have degrees from schools like Princeton and William & Mary. Wixon says business has been so brisk he has to turn away twice as many clients as he accepts, but he wants to handle any expansion as methodically as he handles your possessions. Two days before I was scheduled to move, for example, the District received more than a foot of snow. I was certain my planning would be sacrificed along with a few days of work. Bookstore Movers got my stuff to my new place within hours. It was hardly the movers’ greatest challenge: One client told the movers they would be moving his plywood and tinfoil time machine. “We were very delicate and careful with it, so hopefully it’s still functional,” Wixon says. “That’s kind of the key to moving, is being adaptable. Snow, blocked loading docks, trick couches, you’ve got to figure out a way to deal with it. Maybe that’s part of the fun.”

—Gautham Nagesh

Thank you for the honor, WCP. We’ll do our darndest to live up to the title of Best Movers in Washington, DC!

http://www.washingtoncitypaper.com/bestofdc/2010/goodsandservices/staffpicks/best-movers