Operations Manager (Washington, DC Metro Area)
Bookstore Movers seeks someone with an obsessive attention to detail who likes to get things done. We want an energetic manager with strong leadership skills and the ability to efficiently dispatch 15 trucks, while also maintaining a personable approach with our moving crews. Daily dispatch and operations are the core of a successful moving company, and we need an operations manager to join our team that can execute this process with precision.
The Operations Manager reports to the Director of Operations and is responsible for daily dispatch, managing daily operations, managing movers, maintaining accurate records, and ensuring the successful execution of all moving jobs at Bookstore Movers. The Manager will be committed to upholding the values of kindness, honesty, and quality work that define our mission.
Key Responsibilities:
- Manage Daily Operations: Coordinate morning dispatch, staffing and logistics. Identify and troubleshoot daily issues. Ensure moving jobs are successful. Complete daily closing duties as necessary.
- Lead and Manage Moving Teams: Supervise, train and motivate our movers to ensure high levels of performance, professionalism, and customer service.
- Communication: Provide prompt, clear, and accurate communication to co-workers and customers, and keep immediate supervisor fully informed as needed.
- Customer Service: Address customer concerns promptly and professionally, and prioritize our reputation for customer satisfaction.
- Record Keeping: Maintain accurate records of all operations, including checking off daily tasks and recording daily job and personnel information, incident logs, and truck maintenance needs.
Minimum Requirements:
- BS/BA in Business, Logistics, or relevant experience.
- Minimum 5 years experience in Logistics or Residential Moving Industry, and minimum of 3 years management experience.
- Strong analytical and problem-solving skills.
- Ability to multi-task in a fast-paced environment, excellent time management skills, and attention to detail.
- Excellent communication skills with the ability to effectively communicate verbally and in writing at all levels of the organization.
- Ability to travel within the DC Metro area with little notice, as needed. You must have a valid drivers license and the ability to get a Medical Card issued by the Department of Transportation.
- Experience driving 16’ and 26’ box trucks.
- Experience with various computer programs including Google Docs and Google Sheets, and ability to learn new programs quickly including our proprietary CRM system.
- Ability to lift and move heavy objects as needed, and work in various environmental conditions.
- Weekend availability required.
Pay Rate
The compensation range for this position is $60,000 – $70,000. Bookstore Movers offers a comprehensive, value-driven benefits package.
Benefits:
- 401K retirement plan with a match
- Paid Time Off (PTO)
- Parental Leave
- Comprehensive Benefits Package
- Paid professional development
- Fair, honest, and respectful workplace
To Apply
Please email your resume and cover letter to jobs@bookstoremovers.com. In your cover letter, please tell us something unique about yourself and why you think you would be a good fit for Bookstore Movers. We’re an unusual company and we’d like to know a way in which you stand out from the crowd.
Bookstore Movers is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
No phone calls or walk-ins.